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Your Rights, Our Terms, and How Access Works

This page sets out the legal framework for using 1poki — who can access the platform, what rules apply, and how your account is governed.

Account EligibilityJurisdiction-Dependent AccessbKash, Nagad, Rocket ScopeUser Rights and ObligationsPolicy Contact Path

Browse Lobby Read FAQ

DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Account security at 1poki runs on OTP verification tied to your registered mobile number. Every login triggers a one-time code sent to your phone — no code, no access. This applies whether you log in from a mobile browser, the Android app, or a desktop session. Payment data for bKash, Nagad, and Rocket transactions is handled through encrypted connections and is not stored in plain text on our servers.

Data Retention

We retain account and transaction data for the period required by applicable regulations. You may request a summary of data held against your account by contacting support.

Cookie Policy

We use session and analytics cookies to keep your login active and to understand how the lobby is used. You can manage cookie preferences from the account settings page.

Access Requests

To request a copy of your personal data or to ask for a correction, contact support by email with your account mobile number and the subject line 'Data Request'.

Account Closure

You may request account closure at any time through live chat or email. Pending withdrawals — including Nagad or Rocket transfers — are processed before the account is closed.

POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to raise a dispute, or need to request a change to your account data, use the contact paths below. Our support team handles account-related legal queries and can escalate matters that require policy review. Response times vary based on query type and volume.

Live Chat Start a live chat session from the account dashboard. For legal queries, select 'Account and Policy' from the topic menu so your message reaches the right team.

Email Support Send detailed legal or data-related queries by email. Include your registered mobile number and the wallet type — bKash, Nagad, or Rocket — linked to your account.

Help Centre The Help Centre contains published policy documents, term summaries, and answers to common eligibility questions. Check there first before submitting a ticket.

What These Terms Actually Cover

1poki Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access to 1poki and its features — including the lobby, live casino tables, and payment rails like bKash, Nagad, and Rocket — is only permitted where local law and eligible region conditions are met. We do not represent that the platform is lawful or available in

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every jurisdiction. It is your responsibility to check the laws in your area before creating an account or making a deposit. By using the platform, you confirm that you are of legal age in your jurisdiction, that online gaming of this type is not prohibited where
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you are located, and that you are acting on your own behalf. We reserve the right to restrict, suspend, or close accounts where we have reason to believe these conditions are not met — including where a Nagad or Rocket transaction originates from an ineligible region.
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These terms apply to your full relationship with the platform: account creation, wallet funding, withdrawals, communications with our support team, and any disputes. The governing version of these terms is the one published at this URL. Where there is a conflict between a summary we have
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provided and this full text, this text applies. If you do not agree to these terms, do not proceed with account registration or payment.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Legal and Policy Questions

These are the questions we see most often about eligibility, account rights, and how our terms apply to Bangladesh-based access.

Access depends on your local law and the eligible regions we serve. Check whether online gaming is permitted in your area before creating an account or making any deposit.

If your account is restricted, any balance held can be withdrawn to the wallet on record — bKash, Nagad, or Rocket — after identity verification is confirmed. Contact support to begin this process.

Submit a dispute through live chat or email within 30 days of the relevant transaction. Include your account mobile number, the payment method used, and the date of the transaction in question.

We hold account registration data, login history, and transaction records tied to your mobile wallet. Send a written data request to our support email and we will respond within the timeframe required by applicable rules.

You may request deletion of personal data not required for legal or regulatory retention. Some transaction records must be kept for a defined period regardless of your request — support will clarify what applies to your account.

Terms are updated periodically. When a material change is made, we notify active accounts by the mobile number on record. Continued use of the platform after a change takes effect means you accept the updated terms.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy Account1poki Login App1poki App

Your Rights, Our Terms, and How Access Works

How We Handle Your Data and Account

How to Reach Us on Legal Matters

Common Legal and Policy Questions

01 Can I use 1poki if I am in Bangladesh?

02 What happens if my account is restricted or closed?

03 How do I dispute a transaction or a policy decision?

04 What personal data does 1poki hold about me?

05 Can I request that my data be deleted?

06 Do these terms change, and will I be told?

Legal

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